Terms and Conditions

Welcome to the Answers in Reason (hereby known as ‘AiR’) shop. The following terms and conditions guide the use of and commerce in our online shop. These terms and conditions may be adjusted from time to time. Please read before making an online purchase at the AiR shop.

1 – General

You can shop our products through our online shop. If you have any questions, please contact our customer service for help at [email protected]. All designs are created by members of AiR and are produced by Spiraldance Custom Clothing. All merchandise remains our property until payment is fulfilled. Any attempts at fraud will be reported to the police. The AiR shop reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected. No other payment options in addition to those displayed at checkout are accepted. the AiR shop holds the right to have minor deviations related to how material, colour, weight, measurements, or manufacturing, appear in our online shop. This also includes type faults, price and stock changes. All prices include UK vat (20%).

2 – Shipping & Delivery

All items are made to order, and dispatched within a week (depending on volumes). Delivery is free within the UK and £5 worldwide.

The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. the AiR shop will dispatch the approved orders as quickly as possible and in the order that they have been received.

Shipping destinations and shipping fees

Estimated delivery time is 5-10 working days, if anything else is not announced.

Uncollected packages

We will charge £25 for declined items, e.g. if you refuse to sign or will not pick up the order at your pick-up point. If you change your mind about things you ordered contact our customer service immediately. You still have to collect your package and return it back to us. Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our customer service. When returning it you are responsible for the goods.

Customs and import fees

You will be charged all costs for customs and import fees to your selected shipping country, make sure you understand what rules and fees apply by contacting the relevant authority.

3 – Payment

You have the following options:
– Paypal

The AiR shop reserves the right to cancel, hold on to or further investigate
an order at suspicion, even if delivery time is affected. the AiR shop can also
demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.

4 – Returns

UK law is applied, according to the right of reclamation and you have the right to return a product and get a full refund within 30 days from receiving the goods. If you change your mind about a product you must contact our customer service within this time. We are unable to take back products that have been processed or used. When returning a product, you pay for the shipping cost.

If you have any questions or concerns, please contact us at: [email protected]

Refunds

You will receive your refund via the same payment method as when you placed your order. It may take up to 7 days before the money reaches your account.

Our returns policy

You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods must be undamaged and unused, with any labels or tags intact. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused.

All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items the AiR shop will make a full refund to you, including for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

Claims

If the product is defective, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our customer service before returning the product, then return the product together with your receipt to the address provided.

5 – Security

All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured.

6 – Applicable law

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by UK law. The AiR shop may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

7 – Ownership of right

All rights, including copyrights at answers-in-reason.com, remain with Answers in Reason and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission

8 – Force majeure

In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by a public authority or similar circumstances DEDICATED will apply to force majeure. This means that these terms & conditions can not or only partly be performed. If this occurs DEDICATED will try to inform you about this.

9 – Integrity Policy

We at the AiR shop and Answers in Reason have the ambition to always be completely transparent with what information we collect and how we use it, as well as to do this in accordance with current legislation. Here is a summary of what data is collected and why, and how to contact us if you want to know more.

Cookies

What is a cookie?

When using answers-in-reason.com, we collect data relating to your visit in the form of cookies. A cookie is a text file that is stored in your browser, giving us information about what parts of our page you visited, and if you added something to your shopping cart. Cookies are anonymous in the way that no personal information is associated with them.

How do I get rid of cookies?

You can block cookies in your browser, and you can also see a list of which cookies are saved and delete them.

Cookies from third parties

We use third-party cookies to analyse who visits our site and how they behave. We use cookies from Facebook to promote us to relevant audiences on Facebook as well as cookies from Google in order to analyse the traffic on the site through Google Analytics.

Personal Data

Collection of Personal Data When Buying

We save personal information in the form of; name, contact details and address in order to fulfil our commitment to you as a customer when ordering.

The legal basis for this collection is the terms and conditions of the purchase. These data are shared with our warehouse and logistics partners in order to fulfil the order. We also save your order history to handle returns and complaints.

Collection of Personal Data for Email Marketing

If you have agreed on receiving news and offers by e-mail when making a purchase, or filled in the form to receive newsletters, we will save your e-mail in our newsletter register. The legal basis for this collection is consent. We use this registry to send out relevant information about news and  offers. You can at any time decline to receive more mailings and be removed from our email registry by unsubscribing via the link in the emails.

Personal Data Responsibility and Privacy

In cases where we share personal data with third parties in order to fulfil our commitments to you as a customer, we have personal data agreement with this party. We do not share information with non-EU / EEA parties, except for deliveries outside of this area. We store your data confidentially in secure systems, but can never fully protect us from intrusion, which means that data shared with us is shared at your own risk.

Information about saved personal data

To find out what information we have saved about you or to revoke consent, contact [email protected] You may also request changes to information and object to registration.